How can we help?
A few practical answers, plus a private place to ask for help or manage your household’s data.
How Basecamp works
Save a brief about the home you want. The household plan starts research; your proposed search appears in Settings. Review the areas, budget, filters and tradeoffs, then apply a plan before starting scans. AI reviews help you compare homes and prepare questions for the listing agent.
A score is a research aid. Listing details and asking prices can change; verify availability, costs, condition, travel times and local rules with the relevant professionals before acting.
Planning or a scan seems stuck
Check Settings for a proposed plan and Scans for progress. Give an in-progress job time to finish instead of sending the same brief again. Check Plan and billing for payment status and remaining allowances. If the page reports a problem, include the brief or scan reference and what you expected in a request below.
Billing and cancellation
The household plan is $19 USD per month, with 200 review attempts, two full planning sessions and eight scan starts per billing period, shared by the household. Failed attempts can count; unused allowances don’t roll over and there is no automatic overage billing. An owner can manage renewal, invoices and payment details from Plan and billing. Existing results remain readable after paid access ends.
A deletion request and subscription cancellation are separate. This help form cannot cancel payment or issue a refund. Ask about a billing problem here and manage renewal in the billing portal.
Inviting someone
The owner’s invitation link is in Settings. Anyone who has it can join your household and see shared searches, briefs and listing decisions. Share it privately with someone you trust. Replace the invitation link in Settings if it has been shared too widely. Joining an established household requires an explicit confirmation.
Ask for help or manage your data
Sign in to send a private request, see a response, or export your household data. If you haven’t joined the beta, contact the person who invited you. A public support address has not been announced yet.